FRIEDMAN FACILITIES
Friedman Facilities Service Company is a third-party service provider that offers maintenance and repair services via an in-house team of roving maintenance professionals as well as specialized project management services for many types of large capital projects. The company utilizes a fully-staffed internal service center to process service requests and a state-of-the-art, cloud-based system known as Fyxt to create and track work orders and to maintain work order histories for its clients.
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REPAIRS & MAINTENANCE
Friedman Facilities’ in-house team of roving maintenance technicians provide maintenance and repairs services to all types of commercial properties. Whether services are rendered on a routine or emergency basis, our objective is always to Preserve, Protect and Enhance the physical condition and appearance of the properties that we serve.
And, we make it easy for our clients to reach us! All requests for repair or maintenance services are filtered though our internal call center, where one of our trained customer service specialists will create a work order and dispatch the appropriate Friedman Facilities technician. Work orders kept open and actively monitored until the service objective is completed and client satisfaction is confirmed.
TYPES OF SERVICES OFFERED
· On-Demand Emergency Services
· Lock Work
· Door Repair
· Window Repair
· Flooring or Carpet Repair
· Drywall Repair
· Minor Electrical Repair
· Roof Maintenance
· Parking Lot Maintenance or Repair
· Ceiling Repair
· Extermination
· Debris/Hazard Removal
· Carpentry
· Minor Plumbing Repair
· General Handyman Services
SERVICE REQUEST PROCESS
Service requests can be made to our in-house team of customer service specialists on a 24/7 basis via telephone, email, or text. Once received, each service request is converted into a work order within our state-of-the-art Fyxt work order system, and the work order is then assigned electronically to one of our roving maintenance technicians for service completion. At Friedman Facilities, we strive to complete service and close out all work orders, where possible, within 48 hours from the time that the service request is first logged. However, no work order is permitted to be closed out until follow-up is made and client satisfaction is confirmed. And, a complete service history is always maintained.
WORK ORDER PROCESS
Service Request
248-636-2000
Request Service Form
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All Work Orders Are Entered Into Fyxt and a Complete History is Maintained
CAPITAL PROJECTS
Managing capital projects can be a dauting task, especially in situations where the execution is technical and multiple contactors are involved. This is perhaps why so many clients call on Friedman Facilities to manage their ongoing capital improvement needs. With a highly trained team of engineers, project managers and facilities experts, we have the experience, depth and understanding to ensure that your capital projects are completed on time, within budget and in a manner that optimizes your operational needs.
TYPES OF PROJECTS HANDLED
· Asphalt Repair/Replacement
· Concrete Repair/Replacement
· Roof Repair/Replacement
· HVAC Equipment Upgrades
· Elevator Modernization
· LED Lighting Retrofits
· Building Envelope Restoration
· Building Automation Upgrades
· Exterior Waterproofing
· Facility Decommissioning
· Facility Recommissioning
· Move Management Services
PROVEN PROCESS TO MEET SPECIFIC CLIENT NEEDS
The Friedman Facilities team employs a series of proven methodologies to provide a tailored solution for its clients’ unique capital project needs. To start, we assemble the appropriate group of vendors and consultants for each project based on project scope, complexity and intended budget. Then, we actively manage the planning and design process to make sure that costs and risks are mitigated wherever possible. Finally, we oversee all phases of the execution process to ensure that job are delivered on-time, within budget, and in a manner meets our clients’ specific needs and expectations.
TASKS PERFORMED
· Develop project scope and budget.
· Solicit contactor bids & design plans.
· Evaluate design plans for value engineering opportunities.
· Conduct pre-construction meetings.
· Manage construction scheduling and work timetables.
· Ensure compliance with building & safety codes.
· Review and approve contractor payment applications.
· Conduct final inspections and project closeout.
BENEFITS TO STAKEHOLDERS
There are many benefits to using the Friedman Facilities team to manage your capital project needs.
1. Scope Definition
We define the project scope so that all stakeholders and participants have a clear understanding of their roles, responsibilities, and project objectives. This improves project coordination, reduces delays and ultimately leads to the highest quality of job output.
2. Schedule Management
We establish a firm project timeline and identifiable milestones that support the project’s priorities and ensure that it is delivered on time.
3. Cost Management
We oversee a competitive bid process and then track and control costs throughout the construction process to ensure that each job is delivered within budget.
4. Quality Management
We develop, implement, and monitor quality control protocols throughout the construction or implementation process to ensure that all regulations are complied with, that the work is executed properly and that the job is completed to meet the owner’s standards.
5. Communication Control
We act as a liaison between the construction team to make sure that the client is kept up to date on the project’s progress and that all of their questions or concerns are addressed in a timely manner.
6. Safety Control
We develop safety plans to ensure that all team members follow property safety protocols and conduct regular safety inspections to avoid accidents and injuries.
7. Record Control
We maintain a record of all correspondences, procedures, approvals, and change orders for both compliance and documentation
8. Greater Probability of Successful Project Completion
With its specialized project management techniques and capabilities, the Friedman Facilities team ensures that capital projects are completed on time, within budget, and in a manner that meets our client’s specific needs and expectations.
Friedman Facilities utilizes Procore, the most advanced project management software in the industry, to streamline and systematize the bidding, scheduling, recordkeeping and communication processes associated with each of its project management assignments.
“The #1 Project Management Platform in the Industry”
